Customer satisfaction regarding R&R Software’s products and services is still high above industry standards.
R&R Software’s services and products are developed for establishing a base for mutually beneficial long-term partnerships: high level of customer satisfaction is still in the focus of the company’s strategy and quality policy. R&R Software’s ISO 9001:2008 quality system dictates that the annual overall customer satisfaction – as a KPI – needs to be at least 80%.
For conducting last year’s survey, R&R Software switched to a simplified – yet modern – smartphone- and tablet-compatible, open source survey tool. Although overall satisfaction levels dropped slightly compared to the past years’ record values, the numbers are still high above industry standards at 84,8 percent, and also above the 80% threshold determined in the quality policy.
The results show that costumers rated the expertise and competence of R&R Software colleagues very high: 4,53 out of 5 points in average. Satisfaction regarding support services after system installations was also remarkably high: it was rated at an average of 4,44 out of 5 points in 2015.
When discussing the development plans, R&R Software will consider the suggestions the customers gave in written summaries. Customers not reaching the 80% overall satisfaction level individually will be contacted by R&R Software’s account managers to discuss the fields of cooperation needing further development.