Outstanding Customer Ratings in R&R Software’s 2025 Satisfaction Survey

R&R Software has once again carried out its annual customer satisfaction survey for the year 2025. The aim of the survey is to gather direct feedback from customers on the quality of the company’s services, its professional support, and their day-to-day experience of working together.

It is important for the company to regularly understand the opinions of its partners and to use the feedback received to further develop its services, products, and internal processes. The annual survey is one of the key tools supporting this continuous improvement approach.

As part of the 2025 survey, R&R Software invited 101 customers to provide feedback through an online questionnaire. Feedback was received from 45.5% of the customers contacted, making the responses a valuable source of insight into the experiences and satisfaction of the partners who took part in the survey.

Based on the total available scores, the responding customers rated R&R Software at an average of 93.6%. This result is strong feedback that the customers participating in the survey highly value the company’s professional approach, customer-focused operations, and commitment to long-term partnerships.

The 2025 result can also be considered favorable compared to previous years. Following the overall satisfaction level of 86.1% measured in the 2024 survey, the current rating of 93.6% indicates a noticeable improvement among responding customers. At the same time, when interpreting the result, it is important to note that both the respondent group and the response rate may vary from year to year. Therefore, the survey primarily provides insight into the development of satisfaction based on the customer feedback received.

Compared with the previous year’s data, the majority of company-level ratings showed a positive or stable trend: 19 customers recorded an improvement, 11 customers showed unchanged results, while 8 customers gave lower ratings than in the previous year. A detailed analysis of these different trends helps R&R Software align future developments even more precisely with customer needs.

Based on the partial results, R&R Software’s traditionally strong areas continued to receive particularly positive ratings. Customers especially valued the preparedness and expertise of the company’s consultants, the quality of post-implementation services, and its professional competence in addressing specific business needs. These areas had already received high ratings in previous surveys, indicating the stable quality of the company’s professional support.

The results confirm that close cooperation with customers, maintaining professional quality, and continuous improvement based on feedback remain key priorities for R&R Software. The company will continue to use the findings of the survey to further develop its services and strengthen its customer relationships.