The high level operation of NYÍRSÉGVÍZ Zrt. is supported by R&R Software Zrt.’s FusionR Utility and FusionR Utility CSC online customer service systems

The Company’s mission is to create a customer-focused service, regulated operation and operational efficiency, which is why it digitialized its activities to a significant extent. Regulated operation is supported by R&R Software’s FusionR Utility system.

For more than 30 years, NYÍRSÉGVÍZ Zrt. has had a priority goal of responsible management of drinking water as a basic natural resource, providing users with high-quality drinking water 24 hours a day, and fully collecting, draining and cleaning wastewater generated in the company’s service area. The Company provides water utility services in 91 settlements of the Szabolcs-Szatmár-Bereg county, its user equivalent exceeded 524,000 in 2024, and the population served is close to 350,000. NYÍRSÉGVÍZ Zrt. performs its activities as the 11th largest service provider based on user equivalent among 36 service providers operating in the water utility sector in the country. The Company employs more than 550 employees. The security of supply and the operation, renovation and replacement of public utility assets worth more than HUF 100 billion are significant tasks for the Organization.

The comprehensive service portfolio of the FusionR Utility product family, built on the most modern and secure IT technologies, enables the regulated, digitalized operation of customer service, invoicing, financial and company management activities, while the consumers and users of NYÍRÉSÉGVÍZ can manage their administration in the FusionR Utility mobile application and online customer service system. Digitalized company management enables a high level of operational efficiency and sustainability. It serves as an excellent confirmation of the outstanding customer service and billing processes that the customer service team of NYÍRSÉGVÍZ Zrt. is always among the first in MAVÍZ’s customer service competitions.

The service and comfort of users is assisted by the newly implemented FusionR Utility Customer Self-care (CSC) online customer service system and application, which fully supports priority customer service processes, and enables utility service customers to use customer services – e.g. viewing and balancing invoices, reporting meter readings, requesting an e-invoice – accessing and using modern electronic devices.

With its efficient operation, the Company regularly leads water utility service provider customer satisfaction surveys, R&R Software also has outstanding customer satisfaction in the IT service provider circle.

https://digital.gregsom.com/nyirsegviz