Heves Megyei Vízmű Zrt. is the regional water utility provider for Heves County, delivering drinking water and wastewater collection and treatment services to households, public institutions and businesses. The company supplies drinking water to nearly 340,000 people across 112 municipalities and provides wastewater services to around 270,000 people in 94 municipalities.

Heves Megyei Vízmű Zrt. has been a client of R&R Software since 2004. FusionR Utility, together with the integrated FusionR ERP system, supports the company’s core business processes within a unified enterprise IT environment, including corporate management, customer relationship management, service and product management, high-volume billing, revenue assurance and receivables management.

Field operations are supported by the FusionR Utility Mobile meter-reading application, which enables on-site data capture and more efficient management of field service activities.

The FusionR Utility CSC online customer service platform and mobile application are fully integrated with FusionR Utility and support the company’s key customer service processes. Customers can use these digital channels to view and pay bills, submit meter readings, request electronic invoices and manage other service-related matters. This makes customer service faster and more convenient while reducing the need for in-person and telephone enquiries.

FusionR Utility provides the foundation for compliant, customer-focused, transparent and efficient operations. It supports the management of utility services in line with legal and internal corporate requirements, as well as cybersecurity and quality management standards. The system also helps Heves Megyei Vízmű meet supervisory, NIS2 and billing system audit requirements.