Customer satisfaction remains high at R&R Software

Results of R&R Software’s 2024 Customer Satisfaction Survey confirm that the company’s market strategy—built on long-term partnerships—is firmly delivering one of its core pillars: a consistently high level of customer satisfaction. This level continues to exceed both the industry average and the target values defined in the company’s ISO quality policy.

For R&R Software, integrating customer feedback into the continuous improvement of its services, products, and internal processes is of strategic importance. This approach is fully supported by the company’s ISO 9001 quality management system, which places partner satisfaction at its core.

As part of the 2024 survey, 91 key account clients were invited to complete an online questionnaire, with 62.6% responding. Nearly 90 completed surveys were received.

Based on the responses, R&R Software’s products and services were rated at an average satisfaction level of 86.1%—a result that surpasses both the industry benchmark (~80%) and the company’s internal performance targets.

Among the partial results, the preparedness and expertise of R&R Software’s consultants once again received outstanding ratings, as did the quality of post-implementation services and the company’s professional competence in addressing specific business needs.

A comparative analysis of survey data spanning the past 12 years shows that key satisfaction indicators remain consistently high, and response rates continue to increase year over year. These findings clearly validate the company’s customer-focused strategy, which not only secures long-term client relationships and a stable order portfolio, but also generates new business opportunities and valuable references.